Maximizing Effective Collections in the Dental Office

Question 1 of 6

16%

1. According to the webinar, how many days does the average dental practice wait until they turn a collection over to an attorney or agency?(Required)

60 days past due

90 days past due

120 days past due

180 days past due

2. According to the webinar, the more you attempt to contact debtors the less likely they are to respond. According to the presenter a collections study showed that what percentage of people did not even open the envelope after the second letter sent?(Required)

35%

50%

60%

80%

3. Which of these facts is NOT true about collections?(Required)

It costs a practice $10-12 for every contact made with a patient to collect a bill.

90% of a collections budget is spent collecting 10% of past due accounts.

Delinquent accounts depreciate .5% per day after 90 days.

There are more than 10,000 collections agencies in the US.

4. According to the webinar presenter, how many internal phone calls does it take in order to reach a patient?(Required)

3 calls

5 calls

10 calls

13 calls

5. Which of the following is NOT a good means of improving collections?(Required)

Send statements promptly and regularly.

Put an aging at the bottom of the statement.

Include a due date on the statement.

Include “Address Service Requested” on the envelope.

After watching this webinar I better understand current regulations on collections and how they affect patient communication.(Required)

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

Because I took this course I am more familiar with available options when an account becomes past due.(Required)

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

The speaker kept my interest throughout the program.(Required)

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

The speaker’s visual aids enhanced the program.(Required)

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

I will be able to implement the ideas/skills I learned in my office or dental practice.(Required)

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

I would recommend this speaker/course to others in my profession.(Required)

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

Was the course more focused on product promotion than continuing education?(Required)

Yes

Course Exam

Maximizing Effective Collections in the Dental Office